After your order ships, we'll email you a shipping confirmation with a UPS tracking number. Tracking may take up to 24 hours to update after the label is created.

If you need help, email support@coffeehot.net and include your order number.

Orders may be cancelled within 24 hours after placing the order, as long as the order hasn't already been processed, packed, or shipped.

To request a cancellation, email support@coffeehot.net with your order number.

Please contact us as soon as possible at support@coffeehot.net. We'll do our best to update the address before the order ships, but we can't guarantee changes once an order enters processing or shipment.

No. Coffeehot does not directly store full payment card numbers. Payments are processed through secure third-party payment providers, and we may receive limited information like payment status and transaction confirmation.

Pricing, availability, and product descriptions may change. If we need to cancel or adjust an order, we'll attempt to contact you using the email or phone number provided at checkout.

We currently ship within the United States only. We do not offer international shipping at this time.

Orders are shipped via UPS. Service level may vary depending on destination, package size, and availability.

Typical delivery estimate is 3–7 business days after order placement, which includes:

• Processing time: 1–2 business days after payment confirmation
• UPS transit time: 2–5 business days

Delivery times are estimates and may vary due to carrier delays, weather, holidays, address issues, or other circumstances outside our control.

• Under $200: $9.90 flat-rate standard shipping
• $200 and over: Free standard shipping

Exact shipping options, costs, and estimated delivery dates are shown at checkout before you complete your purchase.

If there is a significant delay, or if tracking shows delivered but you can't locate the package, contact support@coffeehot.net and include your order number.

For damage, contact us within 48 hours of delivery and include photos of the item, packaging, and shipping label.

You may request a return within 30 days from the date your order is delivered for most eligible items.

Contact us first, before sending anything back, at support@coffeehot.net or call +1 (850) 233-4355.

Please include your order number, the email used for the order, the item you want to return, and the reason. If the item arrived damaged or incorrect, include photos.

Coffeehot covers the cost of return shipping for all eligible returns made within the 30-day return window, regardless of the reason. We'll provide a prepaid return label or reimburse your return shipping cost once your return is approved.

Original shipping charges paid at checkout are non-refundable unless the return is due to our error.

Some items are non-returnable for safety, quality, or product integrity reasons, including:

• Gift cards
• Items marked as final sale, if applicable
• Opened or used consumable products, including opened bags of coffee
• Items that have been damaged or altered after delivery
• Items returned without original packaging, where original packaging is required

After we receive and inspect your return, we'll email you the outcome. If approved, refunds are issued to the original payment method within 5 business days from the approval date.

Banks and payment providers may take additional time to post the refund to your account.

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us first at support@coffeehot.net.

We do. Coffeehot's house-brand coffee is roasted, ground, and packaged by hand in small batches at our home-based operation in Panama City, Florida, under Florida's Cottage Food Operation law. We purchase green coffee beans through established wholesale suppliers and work to ensure every product is accurately described and priced.

If you ever receive an item that seems inconsistent with its listing, contact us at support@coffeehot.net within 30 days and we will make it right.

Yes. We roast in small batches, print the roast date on every bag, and ship within days of roasting. Each resealable 12 oz bag is packed to keep the coffee fresh through delivery.

We collect information you provide directly, such as name, email, phone number, billing and shipping address, order details, account information, support messages, return requests, and related communications.

We may also collect certain information automatically, such as IP address, browser type, device information, pages viewed, traffic source, approximate location, cookies, and similar technologies.

Coffeehot may use analytics and advertising tools to understand traffic, measure performance, improve services, and show relevant offers. Depending on your location, you may have the right to opt out of certain targeted advertising or data sharing.

Yes. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting support@coffeehot.net.

• Shipping policy
• Refund policy
• Privacy policy
• Terms of service

No. Coffeehot is an independent, home-based coffee business, and the coffee we sell is our own house brand. Any brand names, logos, or trademarks shown on this website belong to their respective owners.

Coffeehot is not affiliated with, endorsed by, sponsored by, or officially connected with any third-party brand owner unless expressly stated on the website.